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    moving mind!

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    FAQ - Troubles with signing in?

    Account nog niet geactiveerd?

    ​Benodigheden

    • Identiteitskaart
    • Kraskaart die je ontving bij je inschrijving

    Instructies

    • Surf naar account.kuleuven.be om met de activatie te beginnen.
    • Klik op "Activeer account"
    • Vul je gebruikersnaam in die je terugvindt op je studentenkaart en klik op "versturen".​

    • Vul de gegevens correct in:
      • Je rijksregisternummer (op je identiteistkaart)
      • Je activatiecode (deze code vind je terug op de kraskaart die je kreeg bij je inschrijving)
      • Kies een wachtwoord dat voldoet aan het KU Leuven wachtwoord beleid
    • Klik op "Versturen".

    • Vul in het volgende venster je privé-emailadres in en/of geef je gsm nummer op voor het geval je je wachtwoord vergeet.
    • Nu kan je aan de slag met je nieuwe account!

    Onverwachte problemen met de activering? Contacteer ICT support.

    Forgot password?

    When you forgot you password, you will have to request a new activation code and redo the activation procedure.

    Request activation code

    • go to account.kuleuven.be
    • Click on "Forgot password".
    • Enter your username (u-, r-, s- or m- number).
    • A new activation code will be sent to your phone number or email address. You can use this code to reactivate your account and choose a new password.

    In case you didn't provide a personal email address or phone number while activation your account, it is recommended to contact ICT support.

     

     

     

     

     

     

     

    Forgotten your username?

    You can find your username on the back of your student or employee card.

    StudentenkaartPersoneelskaart

    In case you can't find these, you can visit account.kuleuven.be and fill in your email address or phone number to receive a message with your username.

    How to contact ICT support?

    If you can log in to Intranet, make sure to have a look at the ICT page and check whether your question has been answered yet.

    Haven't found an answer? Contact ICT support:

    • ICT support Leuven
    • ICT support Limburg

    ICT support Leuven

    Contact us via email

    Send an email to support.leuven@ucll.be and we will make a "ticket" in our follow-up system. You will receive an automatic receipt which you can use to react to your ticket or check the status of of your ticket.

    Contact us via phone for urgent problems

    For urgent problems, you can call the number 016/375 075. We are available from Monday to Friday, from 8 am until 5 pm (except for closing periods). If you reach our voicemail, leave a message. A ticket will be generated with your message attached to it. 

    Visit us in the ICT room

    Tijdens les- en examenperiodes wordt er voor lokale permanentie gezorgd:

    During lesson and exam periods, local permanence will be ensured:

    • Campus Hertogstraat - B001 - Monday to Friday from 8 am to 4 pm (in the mornings by appointment only)
    • Campus Clenardus - Every Monday from 8 am to 4 pm
    • Campus Gasthuisberg - Monday to Friday from 1 pm to 4 pm
    • Campus SSH - A202 - Monday to Friday from 8 am to 12 pm
    • Campus Proximus - D220 - Monday to Friday from 8 am to 5 pm (in the mornings by appointment only)

    ICT support Limburg

    Contact one of the local ICT-employee(s)- first

    • Campus Diepenbeek - Management & Technologie:
      • nel.vandeweyers@ucll.be (local ICT manager)
    • Campus Diepenbeek - Welzijn:
      • gerard.gielen@ucll.be (room M9)
      • marie-rose.rouffa@ucll.be (room M005)
    • Campus Diepenbeek(ARK) - LER:
      • kristof.minten@ucll.be (local ICT manager)
    • Campus Hasselt (OLB) - LER:
      • ellen.driessen@ucll.be (local ICT manager)
    • Campus Genk- Gezondheid:
      • linda.jacobs@ucll.be (local ICT manager)

    Contact us via email

    Send an email to support.leuven@ucll.be and we will make a "ticket" in our follow-up system. You will receive an automatic receipt which you can use to react to your ticket or check the status of of your ticket.

    Contact us via phone for urgent problems

    For urgent problems, you can call the number 011/180 175. We are available from Monday to Friday, from 8 am until 5 pm. If you reach our voicemail, leave a message. A ticket will be generated with your message attached to it. 

    Visit the central ICT service

    Quadri building - Wetenschapspark 21, Floor 1, 3590 Diepenbeek

     

    STUDENT?

    Log in using your r-, s-, m- or c-number (on the back of your student's card) and password.

    STAFF MEMBER?

    Log in using your u-number and password. Always check if your connection is secure. The address in the address bar should start with https://.

    When you leave the intranet, log off and close your browser. Do this especially when using a public computer.

    Experiencing problems logging in? Consult the FAQ.

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