intranet.ucll.be

FAQ - Troubles with signing in?

Just enrolled?

Did you just enroll as a student at UCLL?

It can take up to 24 houres before all applications are available for you. You will receive a "Welkom Moving Mind" e-mail as soon as everything is in order.

At the moment of registration we got only enough data to generate an emailaddress for you.

After 2 houres logging on to https://owa.ucll.be will be possible.

At that moment https://shop.ucll.be is also available to order books and syllabi.

During the night following your registration we receive supplementary data and applications as Toledo, Intranet, SVS, SIS, ... will become available for you.

Account not activated?

What do you need?

Identity card (optional if you don’t have a Belgian ID)
An activation link you received via e-mail after your registration.
Your smartphone with the KU Leuven Authenticator app

Instructions

Click on the activation link you received via e-mail after your registration.

Fill out all boxes:
- Your national register number (on your ID) or your date of birth if you don't have a Belgian identity card.
- Your activation code (you received via e-mail).
- Choose a password that meets the KU Leuven password policy.
Click "Next".
Please enter your private emailadres and/or phone number in case you forget your password.
Log in with your username and the password you set up, to set up your KU Leuven Authenticator.
(your need your username that is displayed in the activation e-mail and on your studentcard)
Now you can get started with your new account!

It can take upto 24 hours before the activation is successful.

Unexpected problems during the activation? Contact ICT support.

Forgot password?

When you forgot you password, you will have to request a new activation code and redo the activation procedure.

Request activation code

go to account.kuleuven.be
Click on "Forgot password".
Enter your username (u-, r-, s- or m- number).
A new activation code will be sent to your phone number or email address. You can use this code to reactivate your account and choose a new password.

In case you didn't provide a personal email address or phone number while activation your account, it is recommended to contact ICT support.

Reset your authenticator app?

Can no longer use authenticator because your phone was lost, stolen or replaced?

Forgotten your username?

You can find your username on the back of your student or employee card.

In case you can't find these, you can visit account.kuleuven.be and fill in your email address or phone number to receive a message with your username.

Change your password?

Changing your password once in a while is a good idea anyway, but sometimes it is also necessary, e.g. when your account has been misused.

To change your password, go to account.kuleuven.be.

If you are using a UCLL laptop, pay close attention:
1. Switch on your VPN beforehand
2. Then change your password
3. Lock (Windows key + L) and unlock your laptop with your new password.

Didn't follow these steps? Then your laptop is still using the old password. Repeat the steps to resolve this.

STUDENT?

Sign in with your username (r-, s- or m- number on your student card), your password and/or the authenticator app on your smartphone.

STAFF MEMBER?

Always check in the address bar that the connection is secure: the address must start with https://

Leave the intranet by logging off and closing your browser when using a public computer.

Problems logging in? Consult the FAQs

Welcome moving mind!