Contact ICT helpdesk
Send an e-mail to
 |
support.ict@ucll.be |
and a "ticket" will be created in our tracking system. You will receive an automatic confirmation of receipt with which you can respond to your ticket or consult its status.
Reachable by phone
For problems you can call
 |
+32 16 375 075 or |
| +32 11 180 175 |
We are available Monday to Friday from 8 a.m. to 5 p.m. (except during closing periods)..
Did you end up on our voicemail? Then leave a message, a ticket will automatically be created with your message. We will call you back as soon as possible!Can't wait? Be sure to call again because maybe we were on the phone with another customer or we are somewhere on location.
Only visit the ICT department by appointment
Do you want to be helped quickly and efficiently, but then make an appointment at our ICT Desk on campus Proximus or campus Diepenbeek
| Campus | Room | When? | Create appoitment |
|---|---|---|---|
| Diepenbeek - B-blok | B106 |
Monday to Friday from 8 am to 4 pm |
Make an appoitment in Limburg |
| Proximus | D220 | Monday to Friday from 8 am to 4 pm | Make an appoitment in Leuven |
Since COVID, as an IT service, we have specialized in solving problems from a distance. For problems we can't solve, we come on site
| Campus | Room | When | remarks |
|---|---|---|---|
| Clenardus | 8-16u | only on tuesday | |
| Gasthuisberg | 8-12u | support agent can be called away for problemes in Heverlee Social School | |
| Oude Luikerbaan | 9-12:30u | only on friday | |
| Hertogstraat | 8-16u | support agent is also responsable for Naamsesteenweg | |
| LiZa | 8-12u | only on thursday | |
| Sociale School | 13-16u | support agent can be called away for problemes in campus Gasthuisberg |