Contact ICT helpdesk

Send an  e-mail to

support.ict@ucll.be

and a "ticket" will be created in our tracking system. You will receive an automatic confirmation of receipt with which you can respond to your ticket or consult its status.

 

Reachable by phone

For problems you can call

+32 16 375 075 or
+32 11 180 175

We are available Monday to Friday from 8 a.m. to 5 p.m. (except during closing periods)..

Did you end up on our voicemail? Then leave a message, a ticket will automatically be created with your message. We will call you back as soon as possible!Can't wait? Be sure to call again because maybe we were on the phone with another customer or we are somewhere on location.

Only visit the ICT department by appointment

Do you want to be helped quickly and efficiently, but then make an appointment at our ICT Desk on campus Proximus or campus Diepenbeek

 

Campus Room When? Create appoitment
Diepenbeek - B-blok B106

Monday to Friday from 8 am to 4 pm

Make an appoitment in Limburg
Proximus D220 Monday to Friday from 8 am to 4 pm Make an appoitment in Leuven
 
Since COVID, as an IT service, we have specialized in solving problems from a distance. For problems we can't solve, we come on site
 
 
 
Campus Room When remarks
Clenardus   8-16u only on tuesday
Gasthuisberg   8-12u support agent can be called away for problemes in Heverlee Social School
Oude Luikerbaan   9-12:30u only on friday
Hertogstraat   8-16u support agent is also responsable for Naamsesteenweg
LiZa   8-12u only on thursday
Sociale School   13-16u support agent can be called away for problemes in  campus Gasthuisberg